XU Magazine - Issue 02

Review: CustomerSure

Written by Jonathon Ford

Liverpool based Chartered Accountants, Jonathan Ford & Co, looked to CustomerSure when they needed an easy solution to get customer satisfaction feedback. Managing Director, Jonathan Ford, explains his firm’s decision.

We’ve always been fans of trying to get feedback from our clients as to how well, or otherwise, we’re doing. The problem in the past has been how to get feedback in a way that’s quick and easy for clients to do, systematised for us and, most importantly, means we respond quickly to any negative feedback.

We’ve been users of Xero for almost three years so it was a natural choice for us to look for an Add-on that could help us do the job.

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About the author

Jonathon Ford

Jonathan trained as a chartered accountant with Price Waterhouse (now PWC) in Liverpool before becoming a small business services manager for Grant Thornton in Warrington. He also spent three years as the financial controller for Brookside and Hollyoaks (not that he ever mentions it!).