Socket

Socket’s mission is to empower accounting and bookkeeping firms to effortlessly convert prospects, seamlessly onboard clients, banish scope creep and do this while truly understanding the profitability of each service for each client.

Our intention with Socket is to provide value out of the box with our initial offering and take you on an exciting journey towards our expansive future vision.

We’re starting with Proposals and Letters of Engagement - it’s where your client journey begins.

The proposal should define the scope of all the services an accountancy or bookkeeping firm agrees to perform on behalf of a client. This might sound like common sense, except that right now, from what we have observed, there are several things that are preventing this from reflecting reality:

• Only a small number of people in the firm are involved in managing proposals - part of a process that is often underinvested in
• The journey from prospect through to onboarded client involves lots of manual steps
• Vendor price increases and inflation are eating at profits as proposals are not kept up to date
• The client and the wider team have little visibility on what work is in scope and what isn’t
• Managers are unable to tell which client services are profitable and which ones need attention

After really getting to grips with the challenges in this space, it seemed like an area where we could have a really positive impact - so we've set out on a mission to address these challenges!